Question 1

I'm not receiving any of the 30x30 emails. Why?

Accepted Answer

There are a few reasons you might not be getting them.

Your spam or junk filter is usually the culprit. We send 30x30 emails from:

hello@capra.run
login@app.capra.run
notifications@app.capra.run

Check your filters and add all three as trusted senders.

Instructions for keeping our messages out of spam:

If you use a work email address, your IT administrator may need to whitelist the capra.run and app.capra.run domains.

Did you register with a different email address?
Is it possible you made a typo in your email when you registered? Check that you received both an email receipt and a welcome email.
You may have unsubscribed from our newsletters. If so you'll have to re-subscribe: scroll to the bottom of capra.run and use the newsletter sign up.

If none of that explains it, send us your details and we'll look into it.

How to reach us

Question 2

Can I register a friend, child, spouse or co-worker for them?

Accepted Answer

Yes. You can pay for multiple registrations, just add them to your cart.

There is no minimum age to take part, but everyone you register needs their own email address, kids included.

Question 3

Can I join late?

Accepted Answer

Yes. Entry is $30 through October 31 and $40 from November 1 to 4. Registration closes after November 4.

You still have to have done your 30 minutes on each day of November. You'll just be entering that data a bit later than everyone else.

Question 4

Can I get a refund?

Accepted Answer

If an injury or illness stops you from taking part before the challenge starts, get in touch. We normally issue a refund. Once the challenge begins on November 1, entries are no longer refundable.

Question 5

What activities count?

Accepted Answer

Running, walking, run/walk intervals, hiking, race day and treadmill all count, anywhere in the world.

The 30x30 is a running and walking challenge at heart, but when you genuinely need to, you can sub in a nordic ski, a ski tour or a bike ride.

Indoor activities keep your streak alive, but they don't count toward the leaderboards.

Question 6

Can I split it into two fifteen minute walks?

Accepted Answer

No. The thirty minutes has to be one continuous activity, and anything shorter is rejected when you log it.

Question 7

Can I make up a day I missed?

Accepted Answer

No. Each of the thirty days needs its own activity. You can log a day late, but a longer effort tomorrow won't cover today.

Question 8

Can I do an hour one day and skip the next?

Accepted Answer

No. Banking extra time does nothing for the following day. Every one of the thirty days needs its own thirty minutes.

Question 9

What about a wheelchair, or a mobility device?

Accepted Answer

Of course, as long as it's self propelled.

Question 10

Where do I track my daily activity?

Accepted Answer

You'll track it here in the participant hub. We'll email your link about a week before the challenge starts.

Question 11

How do I track my dog?

Accepted Answer

You don't need to track your dog separately. Their stats mirror your activity data in the hub. If your dog goes out with someone else, that outing won't count.

The dog leaderboard is meant to be fun, so please don't take it too seriously.

Question 12

When can I start entering my activity info?

Accepted Answer

You can sign in to the hub as soon as you receive your link, but you won't be able to log activities until November 1.

Question 13

Can I just track it on Strava and not in the hub?

Accepted Answer

No, but you can connect Strava to the hub and your activities will be pulled in automatically.

Question 14

How do I link my Strava?

Accepted Answer

Sign in to the hub, open the menu and go to Settings. Tap Connect with Strava, and Strava will ask you to authorize the challenge hub. Once you approve, you're back in Settings with your Strava account showing as connected.

If your activities aren't public, make sure the box for viewing your private activities is ticked on Strava's authorization screen. It's on by default, but if it's unticked we can only see activities set to Everyone, and the rest won't sync. If you've already linked and private activities aren't coming through, disconnect, connect again with that box ticked, and then tap Sync Activities to pull them in.

From then on, new activities are pulled in on their own. If you recorded something before linking, or a recent activity hasn't shown up yet, tap Sync Activities in the same place to fetch it.

Question 15

What if my tracking device dies in the middle of my activity?

Accepted Answer

You're responsible for keeping your tracking device charged and working for the full activity.

You can sync the partial activity from Strava, or log the activity manually so the day still counts toward completing the challenge. A manual entry won't count toward the leaderboards. If you sync the partial activity, only the time, distance and elevation recorded in Strava will count. We won't add the missing data to your leaderboard totals.

Question 16

How late can I log an activity?

Accepted Answer

December 2 at 11:59pm. After that the books close for the year.

We encourage you to log as you go rather than leaving it all to the end. It's easy to fall behind and lose track. Once logging locks on December 2, anyone missing any of the thirty days is marked incomplete, which means no $50 discount code.

Question 17

Why don't my Progress and Leaderboard stats match?

Accepted Answer

Your Progress page includes the activities you've logged for the challenge, including manual entries and indoor activities. The human leaderboards only count eligible outdoor, GPS-recorded activities synced from Strava that are at least thirty minutes long, so those totals can be lower.

Time is measured differently too. For Strava activities, Progress uses elapsed time: the full time from start to finish, including stops. The time leaderboard uses Strava's moving time, which excludes time Strava considers you stopped. For example, a walk with 40 minutes elapsed and 35 minutes moving adds 40 minutes to Progress and 35 minutes to the time leaderboard.

The distance leaderboard only counts runs, walks and hikes. Bike rides, nordic skiing and ski tours can add to your Progress distance, but only their moving time and elevation gain count toward the human leaderboards.

There can also be a short delay after an activity is added, edited or synced. Leaderboard totals refresh about once a minute, so your Progress page may show a change first. Give it a few minutes, then refresh the leaderboard if it hasn't caught up.

Question 18

What counts toward each leaderboard?

Accepted Answer

Only outdoor, GPS-recorded activities synced from Strava count toward the three human leaderboards. The activity must be at least thirty minutes long. An indoor activity can keep your streak alive, but it won't add to your leaderboard totals.

Time counts the moving time from runs, walks, hikes, bike rides, nordic skiing and ski tours.
Distance counts only runs, walks and hikes. Distance from bike rides, nordic skiing and ski tours does not count.
Elevation counts the elevation gain from runs, walks, hikes, bike rides, nordic skiing and ski tours.
The dog leaderboard counts every activity logged in the hub, indoors included. You get one point per minute, three points per kilometre and one point per ten metres of elevation gain.

Question 19

Who counts as an eligible referral?

Accepted Answer

To earn you a referral entry, your friend must not have participated in the 2025 challenge.

Returning participants are welcome to register and earn entries by referring eligible friends. You must be registered for this year's challenge and remain registered to win.

For each registration bought through your link, both the friend buying it and the person claiming it must meet this rule. If you buy a registration as a gift, the friend claiming it must meet this rule.

Question 20

How do I earn entries?

Accepted Answer

Share your referral link or buy a registration for an eligible friend.

Open Refer friends on your registration confirmation or Progress page to share your link. Each eligible registration bought through it can earn you one entry. Friends must use your link before purchasing. Referrals cannot be added afterwards.

Each registration you buy for an eligible friend can also earn you one entry after they claim it. Gifts do not need a referral link. Your own registration and dog registrations do not earn you entries.

Question 21

Why are my entries pending?

Accepted Answer

Entries stay pending until Capra fulfills the order, your friends claim their registrations and we confirm they qualify. Open Refer friends to see your entries. Only confirmed entries enter the draw.

Refunded or cancelled registrations lose their entries.

Question 22

What can I win, and when is the deadline?

Accepted Answer

Five people will each win a $100 CAD Capra gift card in the November 5, 2026 draw. Entry is automatic, with no entry limit and a maximum of one card per person.

Place your registration order by November 1, 2026, at 11:59 p.m. Pacific.

Capra can fulfill the order and friends can claim their registrations after the deadline. Both steps and the eligibility checks must be complete before the draw.

Question 23

How do I win a prize?

Accepted Answer

Every day you log is an entry in that day's draw.

Question 24

How do I find out if I won?

Accepted Answer

Every daily newsletter lists that day's winners. Scroll all the way to the bottom of it to check for your name.

Question 25

How do I collect a prize?

Accepted Answer

Unless stated otherwise, prizes can be picked up at Capra until December 31 at 4pm. You're welcome to send a friend to collect it for you.

If you're buying something from the online store and paying for shipping, we can include your prize with that order instead.

Question 26

What if I don't want the prize?

Accepted Answer

Prizes aren't exchangeable. You're welcome to gift yours to a friend, or have us put it back in the pot for a re-draw.

Question 27

When is the latest I can collect my prize?

Accepted Answer

December 31 at 4pm. If you haven't picked it up by then, and haven't confirmed other arrangements with us, you forfeit it.

Question 28

What can I use my discount code on?

Accepted Answer

Anything we sell, with a few small exceptions. It isn't valid on:

Sale items
Nutrition products
Coros items
Registration for next year's 30x30

Question 29

What are the other restrictions?

Accepted Answer

No partial uses, and the code isn't transferrable
Your purchase has to be $56 or more, before shipping and taxes
Unused codes expire October 31 of the following year
It can't be combined with other discounts

Question 30

Can I shop online, or do I have to come into the store?

Accepted Answer

Either. Plenty of participants aren't local to Squamish, and the challenge is built so you can do it from anywhere in the world, so shop online if that's easier.

Question 31

Where do I enter the code?

Accepted Answer

During checkout there's a discount code box. Type your code into it.

Question 32

Can I put my code towards shipping or taxes?

Accepted Answer

No. The code applies to purchases of $56 or more, before shipping and taxes.

Question 33

Can I give my code to someone else?

Accepted Answer

No, discount codes aren't transferrable. You can buy a gift for someone else with it, though.

Questions,answered.

Registration

Day to day

Tracking

Leaderboards

Referral program

Prizes

Discount code

Registration

01I'm not receiving any of the 30x30 emails. Why?

02Can I register a friend, child, spouse or co-worker for them?

03Can I join late?

04Can I get a refund?

Day to day

01What activities count?

02Can I split it into two fifteen minute walks?

03Can I make up a day I missed?

04Can I do an hour one day and skip the next?

05What about a wheelchair, or a mobility device?

Tracking

01Where do I track my daily activity?

02How do I track my dog?

03When can I start entering my activity info?

04Can I just track it on Strava and not in the hub?

05How do I link my Strava?

06What if my tracking device dies in the middle of my activity?

07How late can I log an activity?

Leaderboards

01Why don't my Progress and Leaderboard stats match?

02What counts toward each leaderboard?

Referral program

01Who counts as an eligible referral?

02How do I earn entries?

03Why are my entries pending?

04What can I win, and when is the deadline?

Prizes

01How do I win a prize?

02How do I find out if I won?

03How do I collect a prize?

04What if I don't want the prize?

05When is the latest I can collect my prize?

Discount code

01What can I use my discount code on?

02What are the other restrictions?

03Can I shop online, or do I have to come into the store?

04Where do I enter the code?

05Can I put my code towards shipping or taxes?

06Can I give my code to someone else?